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You may receive restart error
message when
file corrupted, install updates ..., this page contains
some useful information to
repair your computer restart errors, if
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You may experience one or more of the following symptoms:
- The computer automatically
restarts.
- After you log on, you receive
the following error message:
"Microsoft Windows
The system has recovered from a serious error. A log of this
error has been created. Please tell Microsoft about this
problem. We have created an error report that you can send to
help us improve Microsoft Windows. We will treat this report as
confidential and anonymous. To see what data this error report
contains, click here."
If the error message remains on the screen, click the "click
here" link at the bottom of the message box if you want to see
the data that the error report contains. If you do this, you see
error signature information that may be similar to the
following:
"BCCode : 00000050 BCP1 : 0xeb7ff002 BCP2 :
0x00000000 BCP3 :
0x8054af32 BCP4 : 0x00000001 OSVer : 5_1_2600 SP : 0_0 Product :
256_1"
- You receive the following Stop
error message:
"A problem has been detected and Windows has been shut down
to prevent damage to the computer Technical information: ***
STOP: 0x00000050 (0xeb7ff002, 0x00000000, 0x8054af32,
0x00000001) PAGE_FAULT_IN_NONPAGED_AREA nt!ExFreePoolWithTag+237
"
- The System log records an
event that is similar to the following:
"Date: date
Source: System Error
Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: computer
Description: Error code 00000050, parameter1 0xeb7ff002,
parameter2 0x00000000, parameter3 0x8054af32, parameter4
0x00000001. For more information, see Help and Support Center at
http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20
45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72
20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN
0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66
66 eters ff 0030: 66 66 66 66 64 31 2c "
- Notes
The symptoms of a Stop error vary according to the failure
options of the computer system. For more information about how
to configure system failure options, click the following article
number to view the article in the Microsoft Knowledge Base:
How to configure system failure and recovery options in Windows
The four parameters that are included in the error signature
information (BCPn) and inside the parentheses of the technical
information for the Stop error may vary according to the
computer's configuration.
Not all
stop 0x00000050 errors are caused by the problem that is
described in the "Cause" section.
Cause:
This error message is caused by a kernel driver that is
installed by the following known rootkit spyware programs:
Msupd5.exe or
Reloadmedude.exe.
How to fix this xp restart errors?
To resolve this problems, use one or more of the following
methods. The methods are listed in the preferred order.
- Method 1: Rename the
malicious driver by using Internet Explorer
1> Open Internet Explorer.
2> In the Address
box, type
%windir%\system32\drivers, and then press ENTER.
3> Locate the randomly named .sys file, right-click the file,
and then select Rename.
4> Type malware.old to rename the file, and then press ENTER.
5> In the Address
box, type
\WINDOWS\system32, and then press ENTER.
6> Locate and then rename the following files, if they exist:
> Msupd5.exe. Rename this file Msupd5.old.
> Msupd4.exe. Rename this file Msupd4.old.
> Msupd.exe. Rename this file Msupd.old.
> Reloadmedude.exe. Rename this file Reloadmedude.old.
7> Close Internet Explorer.
8> Restart the computer.
9> Make sure that your antivirus or anti-spyware software is
updated with the latest signatures, and then perform a complete
system scan.
- Method 2: In Safe Mode,
rename the malicious driver by using My Computer
1> Start the computer in Safe Mode. To do this, follow these
steps:
a. Restart the computer.
b. As the computer starts, press the F8 key repeatedly (one
time per second). This action will cause the Microsoft Windows
Advanced Startup Menu options to appear.
c. Use the UP ARROW and DOWN ARROW keys to highlight
Safe Mode, and
then press ENTER.
2> Open Internet Explorer
3> In the Address
box, type
%windir%\system32\drivers, and then press ENTER.
4> Enable the viewing of hidden files. To do this, follow these
steps:
a. Click Start,
and then click My
Computer.
b. On the Tools
menu, click Folder
Options.
c. On the View
tab, click to clear the
Hide protected operating system files (Recommended) check
box, and then click Yes
when you receive a warning message that states that you have
chosen to display protected operating system files.
d. Under Hidden files
and folders, click
Show hidden files and
folders.
e. Click to clear the
Hide extensions for known file types check box.
f. In the Folder
views area, click
Apply to All Folders, and then click
OK.
5> Locate the folder named C:\%windir%\System32\Drivers.
6> Locate any .sys file that has the following characteristics:
a. A randomly generated file name that is made up of eight
lowercase letters, such as "gbqxmhia.sys," "upzvlbvv.sys," or
"jsbmefvk.sys"
b. A date of January 11, 2005
c. A size of 14 KB (13,824 bytes)
d. A hidden attribute that is set
Note A file that has its hidden attribute set displays an
"HA" in the Attributes
column in Windows Explorer. For instructions on how to view the
Attributes
column, see steps 5a and 5b of the procedure that is described
in the "
More information "
section.
e. It has no version, product name, or manufacturer
information.
7>
For each file that you locate, right-click the file, and then
select Rename.
8>
Type malware1.old to rename the first file, and then press
ENTER.
Note Type malware2.old to rename the second file, type
malware3.old to rename the third file, and so on.
9>
Locate the %windir%\System32 folder.
10>
Rename the following files, if they exist:
>
Msupd5.exe. Rename this file msupd5.old.
>
Msupd4.exe. Rename this file Msupd4.old.
>
Msupd.exe. Rename this file Msupd.old.
>
Reloadmedude.exe. Rename this file Reloadmedude.old.
11>
Restart the computer.
12>
Make sure that your antivirus or anti-spyware software is
updated with the latest signatures, and then perform a complete
system scan.
- Method 3: In Safe Mode, rename the malicious driver by using the
command prompt
1>
Start the computer in Safe Mode. To do this, follow these steps:
a.
Restart the computer.
b.
As the computer starts, press the F8 key repeatedly (one time
per second). This action will cause the Microsoft Windows
Advanced Startup Menu options to appear.
c.
Use the UP ARROW and the DOWN ARROW keys to select
Safe Mode
with Command Prompt, and then press ENTER.
2>
Click Start, click
Run, type
cmd in the
Open box, and then click
OK.
3>
At the command prompt, type
CD %windir%\system32\drivers, and
then press ENTER.
4>
Type Dir /ah, and then press ENTER.
5> You will see text that is similar to the following text. The
.sys file name will be randomly generated.
"Directory of C:\WINDOWS\system32\drivers
01/11/2005 09:18 AM 13,824 gbqxmhia.sys
1 File(s) 13,824 bytes
0 Dir(s) 961,425,408 bytes free"
6>
Type Attrib –s –h RandomFilename, and then press ENTER. This
action removes the system attributes and the hidden attributes
from the file.
Note The placeholder RandomFilename represents the name of the
.sys file that is displayed after you perform step 5. For
example, for the file name that is specified in the example in
step 5, you would type Attrib –s –h gbqxmhia.sys.
7>
Type Ren RandomFilename malware.old, and then press ENTER. This
action renames the randomly named file.
8>
Type CD, and then press ENTER. This changes the command line to
the %windir%\System32 folder.
9>
Type the following commands one at a time, and then press ENTER
after you type each command:
Ren msupd5.exe msupd5.old
Ren msupd4.exe msupd4.old
Ren msupd.exe msupd.old
Ren reloadmedude.exe reloadmedude.old
Note If you receive the following error message, you can safely
ignore the message, because it indicates that the targeted file
does not exist:
"The system cannot find the file specified."
10>
Type Exit, and then press ENTER.
11>
Restart the computer.
12>
Make sure that your antivirus or anti-spyware software is
updated with the latest signatures, and then perform a complete
system scan.
Read our site other related articles...
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